Free delivery on orders over AUD 90
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
$0.00 AUD

Shopping Guide

 

Welcome to Decokento (hereinafter referred to as "we" or "us"). We provide high-quality outdoor products including outdoor hammocks, outdoor furniture sets, outdoor bar stools, outdoor hanging chairs, outdoor chairs, and outdoor storage to enhance your outdoor living experience. To ensure a smooth shopping experience on our online store, please refer to the following guide.

Preparation and Selection before Purchase

Before making a purchase, we recommend that you consider the following factors to ensure the products meet your needs:

  • Space Measurement: Measure your outdoor area (garden, balcony, or patio) to ensure there is sufficient space for items like outdoor furniture sets or outdoor hanging chairs.

  • Material Choice: Consider the local climate in Australia. Our outdoor chairs and bar stools are designed to withstand various weather conditions, but choosing the right material for your specific environment will ensure longevity.

  • Functionality: Determine the primary use of the items. For instance, whether you need outdoor storage for tools and cushions, or an outdoor hammock for relaxation.

  • Product Specifications: Carefully review the dimensions, weight capacity, and assembly requirements listed on the product page.

Shopping Cart and Order Confirmation

Once you have selected your desired items, follow these steps:

  • Add to Cart: Click the "Add to Cart" button for the selected outdoor furniture or accessories.

  • Review Cart: Open your shopping cart to verify the products, quantities, and total amount.

  • Provide Information: Enter your accurate shipping address and contact details to ensure successful delivery within Australia.

  • Order Review: Carefully check all details before clicking the final confirmation button. Once the order is confirmed, we will begin processing it.

Payment Methods

We provide a secure environment for your transactions. We currently accept credit card payments, including:

  • Visa

  • MasterCard

All payments are processed through secure gateways to protect your financial information. Please ensure that your card has sufficient funds and is authorized for online transactions.

Shipping and Delivery

We are committed to delivering your orders safely:

  • Processing Time: We will process your order promptly after payment confirmation.

  • Delivery Area: We provide delivery services across Australia.

  • Tracking: You will receive information to track the status of your shipment once the goods are dispatched.

Returns and Refunds

We want you to be satisfied with your purchase:

  • Return Period: If the product does not meet your expectations or arrives damaged, please notify us within the specified timeframe from the date of receipt.

  • Condition: Returned items must be in their original packaging and unused condition.

  • Process: Contact us to initiate the return process. Once we receive and inspect the item, we will process the refund to your original payment method.

Product Quality and Maintenance

To keep your outdoor furniture in top condition:

  • Cleaning: Regularly clean your outdoor chairs, bar stools, and hammocks with mild soap and water.

  • Storage: During extreme weather conditions, we recommend using our outdoor storage solutions or moving portable items indoors to extend their lifespan.

Contact Us

If you have any questions regarding our products or your order, please feel free to reach out to us through the following channels:

Address: 222 WINDBROOKE LN, VIRGINIA BEACH, VA 23462-7270, US
Phone: +1 (347) 445-3781
Email: care@decokento.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)