Payment Methods
Welcome to Decokento (hereinafter referred to as "we"). We are dedicated to providing you with a seamless and secure shopping experience for our outdoor hammocks, outdoor furniture sets, outdoor bar stools, outdoor hanging chairs, outdoor chairs, and outdoor storage.
Credit Card Payment Process
We currently accept credit card payments, including Visa and MasterCard.
Process Start
When you have selected your items and are ready to finalize your purchase, proceed to the checkout page. You will be prompted to enter your credit card information, including the cardholder name, card number, expiration date, and CVV code.
Payment Confirmation
Once you submit your payment information, our system will process the transaction. Upon successful authorization, you will receive an on-screen confirmation and an automated email receipt containing your order details and transaction reference number.
Security and Data Protection
We prioritize the security of your information and adhere to the Australian Privacy Principles.
Credit Card Security
To ensure your payment information remains safe, we use Secure Sockets Layer (SSL) technology to encrypt your data during transmission. Your full credit card details are not stored on our servers; they are processed through secure, encrypted channels to ensure the highest level of protection.
Our Privacy Policy
We are committed to protecting your personal information. We only collect the data necessary to process your orders and provide support. Your information is handled with strict confidentiality and in accordance with Australian privacy standards to ensure your data is never misused or disclosed without authorization.
Dispute Resolution
We aim to provide high-quality products and service. If any issues arise, we are here to help.
Resolution Services
If you encounter any issues with your payment or order, please contact us immediately. We will work diligently to investigate the matter and provide a fair resolution, such as a refund or correction, depending on the circumstances.
Additional Help
If a resolution cannot be reached through our direct support, you may contact your financial institution to discuss the transaction. We encourage open communication to resolve any concerns efficiently.
Communication and Support
We believe in keeping our customers informed throughout the shopping process.
Update Information
We reserve the right to update or modify our payment procedures or this information at any time. Any changes will be reflected on this page to ensure you are always aware of how your payments are handled.
Currency and Pricing
All transactions are processed in Australian Dollars (AUD). The price displayed at the time of checkout is the final amount you will be charged for the items and shipping.
Payment Authorization
By placing an order, you represent and warrant that you have the legal right to use the payment card provided. We reserve the right to cancel any order if we suspect unauthorized or fraudulent use of a payment method.
Transaction Failures
In the event of a payment failure, please check your card details and ensure sufficient funds are available. If the problem persists, please contact your bank or reach out to us for assistance in completing your purchase.
Contact Information
If you have any questions regarding these payment methods, please reach out to us:
Address: 222 WINDBROOKE LN, VIRGINIA BEACH, VA 23462-7270, US
Phone: +1 (347) 445-3781
Email: care@decokento.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)